Return & Refund
Overview
At adhaken.com, commitment to customer satisfaction is our top priority. If products do not meet expectations or arrive damaged, our hassle-free return and refund policy ensures transparent resolution.
Return Eligibility
Customers may request a return within 7 days of delivery for most products. Items must be unused, undamaged, and returned in original packaging with all tags and accessories included.
Certain products, such as items labeled “Final Sale,” discounted clearance items, and custom-made or personalized knives, are not eligible for return or refund unless defective.
Return Process
Initiate your return by contacting our support team at mail@adhaken.com. Provide your order number and details of the items you wish to return.
Our team will guide you through return shipping. In case of defects or shipping errors, adhaken.com will cover return shipping costs. For other reasons, return shipping costs are borne by the customer.
Pack items securely in original packaging. Attach the provided shipping label on the parcel.
Refunds and Exchanges
After receiving and inspecting the returned items, eligible refunds will be issued to the original payment method within 7 business days.
Refunds cover the product price; shipping charges are non-refundable except for defective or incorrect items.
If customers prefer, exchanges or store credit can be arranged instead of a refund.
Exceptions and Special Cases
Items reported as damaged or missing must be notified to us within 48 hours of delivery with photo evidence.
International orders are eligible for returns, but round-trip shipping charges are deducted unless the item is defective.
If the returned item does not meet eligibility requirements, the refund or exchange will be denied and the product may be shipped back at customer’s expense.
Contact and Support
For assistance, questions, or to initiate a return, contact our returns team at mail@adhaken.com or +91-6282919858
Policy Updates
adhaken.com reserves the right to modify this policy as necessary. Updated terms will always be posted to this page and apply to all purchases made after the modification date.